How to Use Ongi Safely
Your safety is Ongi's top priority.
[Notice] Terms of Service Update
Effective Date: May 1, 2026Ongi is updating its Terms of Service and Privacy Policy as part of our global wellness expansion. After the effective date (May 1, 2026), you will be asked to review and agree to the updated terms on your next login.
Safety — Act Immediately in a Crisis
Most ImportantCrisis Support Lines
🇰🇷 Korea
- Suicide Prevention Hotline: 1393 (24/7)
🇺🇸 USA
- 988 Suicide & Crisis Lifeline: Call or text 988 (24/7)
- Crisis Text Line: Text HOME to 741741
🇦🇪 UAE
- Crisis Hotline: 800-4673 (24/7)
- SAKINA Support: 800-725462 (24/7)
🌍 International
- Befrienders Worldwide: befrienders.org
- Find A Helpline: findahelpline.com (175+ countries)
- •
Ongi has crisis detection logic, but AI is not perfect.
- •
In a crisis, always seek help from a professional.
Avoid Over-Reliance
Emotional dependence on AI can actually increase social isolation.
- •
Ongi is not a professional care service.
- •
Balance your use of Ongi with real human relationships.
- •
If symptoms persist, please seek professional help.
Ongi hopes you connect with more people in your life.
Risk of Misdiagnosis
Do not mistake AI analysis for a real medical diagnosis.
- •
Ongi is an AI, which means it can sometimes misunderstand context or make mistakes.
- •
Ongi's emotion analysis is for reference only.
- •
Medical diagnoses must come from a licensed physician.
- •
Ongi is not a medical device.
It's just a tool to help you understand your emotions — without judgment.
Privacy Protection
Emotion data is highly sensitive information.
- •
Firebase security rules ensure only you can access your data.
- •
Chat content is sent to Anthropic (Claude API) for processing but is never used to train public AI models.
- •
You can request data deletion at any time.
Ongi's Promises
Ongi will uphold all of the above, and remain by your side.
No judgment
No pressure
Always here for you
Have you read all the important notices?
I've read Ongi's safety guidelines