Medical & Emergency Disclaimer
Last Updated: April 25, 2026
1. Nature of Service & No Provider-Patient Relationship
Ongi is an AI-powered emotional wellness and self-reflection tool designed to support users' emotional well-being and daily emotional wellness.
ONGI IS NOT A HEALTHCARE PROVIDER, MEDICAL DEVICE, OR PROFESSIONAL COUNSELING SERVICE.
WE DO NOT PROVIDE MEDICAL ADVICE, PSYCHIATRIC DIAGNOSIS, THERAPY, OR TREATMENT IN ANY FORM. THIS SERVICE COMPLIES WITH THE KOREAN MINISTRY OF HEALTH AND WELFARE'S "NON-MEDICAL HEALTH MANAGEMENT SERVICE GUIDELINES" AND DOES NOT PROVIDE ANY MEDICAL SERVICES AS DEFINED BY ARTICLE 27 OF THE KOREAN MEDICAL SERVICE ACT. YOUR USE OF THIS SERVICE DOES NOT CREATE A DOCTOR-PATIENT, THERAPIST-CLIENT, OR ANY OTHER PRIVILEGED HEALTHCARE RELATIONSHIP BETWEEN YOU AND ONGI. This includes any confidential professional medical or clinical relationship such as that of a primary care physician or therapist.
THIS SERVICE HAS NOT BEEN EVALUATED, CLEARED, OR APPROVED BY THE U.S. FOOD AND DRUG ADMINISTRATION (FDA) AS A MEDICAL DEVICE.
NOT A DHA-LICENSED TELEHEALTH SERVICE: THIS SERVICE IS NOT LICENSED, ENDORSED, OR REGULATED BY THE DUBAI HEALTH AUTHORITY (DHA) OR THE UAE MINISTRY OF HEALTH AND PREVENTION (MOHAP) AS A CLINICAL TREATMENT OR TELEHEALTH SERVICE.
2. Not for Emergencies or Crisis Intervention
Ongi's AI is not designed to handle severe health conditions, extreme crisis situations such as suicidal ideation or self-harm, or serious mental health issues. This Service is not an emergency crisis intervention service.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, SEVERE DEPRESSION, OR HAVING THOUGHTS OF SUICIDE OR SELF-HARM, DO NOT RELY ON THIS APP. STOP USING THE SERVICE IMMEDIATELY AND CONTACT THE APPLICABLE EMERGENCY SERVICES IN YOUR REGION:
🇰🇷 Republic of Korea
- 📞
자살예방상담전화 1393
24/7 · Free
- 💚
정신건강위기상담전화 1577-0199
24/7 · Free
- 🚨
Emergency 119 / 112
Immediate danger
🇺🇸 USA
- 📞
988 Suicide & Crisis Lifeline 988
Call or text · 24/7
- 🚨
Emergency 911
Immediate danger
- 💬
Crisis Text Line 741741
Text HOME to 741741
🇦🇪 UAE
- 📞
DHA Mental Health 800-4673
24/7
- 💚
SAKINA 800-725462
24/7
🌍 International
- 🌐
Befrienders Worldwide
befrienders.org
- 🌐
Find A Helpline
findahelpline.com · 175+ countries
3. AI Limitations & Disclaimer of Warranties
Ongi's AI strives to provide empathetic conversation, but due to the technical nature of generative AI, it may misunderstand user intent or provide inaccurate, inappropriate information (known as "hallucinations").
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
YOU UNDERSTAND THAT YOU ARE INTERACTING WITH AN AI SYSTEM, NOT A HUMAN. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR CLINICAL EFFICACY OF ANY AI-GENERATED CONTENT. RELIANCE ON ANY INFORMATION PROVIDED BY ONGI IS SOLELY AT YOUR OWN RISK. Users should treat AI responses as reference material only, under their own responsibility.
4. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING UAE FEDERAL DECREE LAW NO. 5 OF 1985 AND US STATE LAWS), IN NO EVENT SHALL ONGI, ITS FOUNDERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, EMOTIONAL DISTRESS, WRONGFUL DEATH, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
This includes any decisions or actions taken by the user in reliance on the AI responses provided by this Service.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID, IF ANY, TO ONGI DURING THE PAST SIX (6) MONTHS.